Privacy Policy

Introduction and Scope

Komorebi Florals respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share information when you interact with our studio, website, or services. By using our services or providing us with your information, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, delivery address, and payment information when you place an order, subscribe to our services, register for workshops, or contact us. We also automatically collect certain technical information such as your IP address, browser type, device information, and usage patterns when you visit our website through cookies and similar technologies.

How We Use Your Information

Your information is used to process and fulfill your orders, manage subscriptions, communicate with you about your purchases and deliveries, send you workshop confirmations and updates, provide customer support, and improve our services. We may also use your information to send you marketing communications about our products, services, and special offers if you have opted in to receive such communications. You can unsubscribe from marketing emails at any time using the link provided in each message.

Legal Basis for Processing

We process your personal information based on several legal grounds: performance of a contract when fulfilling your orders or subscriptions, legitimate interests in operating and improving our business, compliance with legal obligations including tax and accounting requirements, and your explicit consent when you opt in to marketing communications or non-essential cookies.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our business, including payment processors, delivery partners, email service providers, and website hosting companies. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transaction such as a merger or acquisition.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data during transmission, secure storage systems, access controls limiting who can view your information, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for seven years to meet tax and accounting requirements. Marketing consent records are retained until you withdraw consent. Account information is retained while your account is active and for a reasonable period thereafter.

Your Rights and Choices

You have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your information subject to legal retention requirements, object to or restrict certain processing activities, withdraw consent where processing is based on consent, and receive a copy of your information in a portable format. To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

Your information is primarily stored and processed in Japan. If we transfer information to service providers located outside Japan, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete such information promptly. Parents or guardians who believe we may have collected information from a child should contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant content. Essential cookies are necessary for the website to function properly. Analytics cookies help us understand how visitors interact with our site. You can control cookie preferences through your browser settings or our cookie consent banner. For more detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of these external sites and services. We encourage you to review the privacy policies of any third-party sites you visit. This policy applies only to information collected by Komorebi Florals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email if you have provided us with your email address, or by posting a prominent notice on our website. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Komorebi Florals, 4 Chome-17-24 Ōizumigakuenchō, Nerima City, Tokyo 178-0061, Japan. Email: hello@marnelake.com. Phone: +81 3-3923-4501. We will make reasonable efforts to respond to your inquiries promptly and address any concerns you may have.

Data Protection Officer

For matters specifically related to data protection and privacy compliance, you may contact our Data Protection Officer at privacy@marnelake.com. Our Data Protection Officer is responsible for overseeing our data protection strategy, ensuring compliance with applicable privacy laws, and serving as a point of contact for data subjects and supervisory authorities.

Complaints and Regulatory Authority

If you believe your privacy rights have been violated or you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Japan, you may contact the Personal Information Protection Commission. We encourage you to contact us first so we have an opportunity to address your concerns directly.